Cancelling Services

Please use this support article to assist you with cancelling services with us.

Our cancellation policy is as follows:

  • 100% refund is issued as Account Credit if cancellation is made at least 48 hours prior to the scheduled service(s).
  • 50% refund is issued as Account Credit if cancellation is made at least 24 hours prior to the scheduled service(s).
  • NO refund is issued for same-day cancellations/less than 24 hour notice.

PLEASE NOTE: Refunds are NOT transferable. Should you be eligible to receive an Account Credit (based on terms above), that amount will be auto-added to your account and auto-applied to your very next invoice with us!

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Leaving a Tip

You are able to add tips easily, before or after visits have been completed, and before or after invoices have been paid. You can leave