Join Our Team

Hiring only the MOST pet-fanatic, pet-loving people in the game.

Our Mission

To give busy pet parents more peace of mind.

Since our inception in 2018, we've been dedicated to providing personalized peace of mind to every "busy" pet parent we serve. Whether it's the 9-5 professionals, the vacationers, or any other bustling group, we've got you covered. Thanks to our exceptional team of pet sitters and dog walkers, pet parents can now focus on their day, confident that their beloved pets are in the best hands.

Our Values

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Drive the mission

Giving pet parents peace of mind is always our top priority.

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Show passion

We put our whole hearts into everything we do.

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Be a leader

We take initiative and are committed to the pets and pet parents we serve.

Why working here
is the DREAM JOB

Our App,
Made For Convenience

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Access Client &
Pet Profiles

Where you can find all information necessary for completing services properly!

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Manage Your Schedule

Where you see all your accepted, completed, and cancelled services, clock in & out of work, and communicate with clients!

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Add Your Availability

Simply fill out a quick form for when you're available and/or not available to work!

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See Your Earnings

Includes detailed pay reports and estimated future earnings.

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Manage Your Schedule

Where you see all your accepted, completed, and cancelled services, clock in & out of work, and communicate with clients!

Access Client & Pet Profiles

Where you can find all information necessary for completing services properly!

Add Your Availability

Simply fill out a quick form for when you’re available and/or not available to work!

See Your Earnings

Includes detailed pay reports and estimated future earnings.

Click circles above to learn more!

Hear it from our current team!

Our pet sitters and dog walkers in Columbus truly love working here.

Imagine all the fun you could be having every day!

Frequently Asked Questions

Team members earn a 50% commission on services, with pay based on the duration of each visit. Base rates start at approximately $11 for a 20-minute service, $13 for a 30-minute service, $18 for a 45-minute service, and $23 for a 60-minute service. Beyond the base pay, there are plenty of opportunities to increase earnings. You can earn premiums for caring for extra pets, handling last-minute requests, working on federal holidays, and, of course, receiving client tips—which often add an extra $5–$15 per visit! This structure offers flexibility and the chance to earn more based on your availability and dedication.

At Hands N Paws, we make it simple for you to focus on what you love—caring for pets—while we handle all the administrative tasks like advertising the business, onboarding new clients, and handling ongoing client support. That said, using your own team member account in our software (also available as a mobile app), you’ll receive notifications whenever clients submit service requests. These notifications will say “New Service Available,” and all members of the pet care team will see them at the same time. From there, it’s a first-come, first-served system—whoever accepts the request first adds it directly to their personal schedule.

Many clients have recurring weekly dog walking schedules, with services available for you to claim on a rolling 90-day basis. Other clients book services less frequently, often when they travel or are away. Regardless of the situation, new service requests come in daily, providing you with plenty of opportunities to accept visits and create a work schedule that fits your preferences!

Stop your worry & stress about your pets!

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By signing this agreement, you confirm that you’ve read, understood, and agreed to the policies below. Your signature also allows us to add your email to our mailing list (you can change your preferences anytime).

Key Terms
– Client = You
– Company = Hands N Paws
– Team Member(s) = Our pet care professionals

Emergency Care Policy
You’re responsible for providing emergency instructions and medical details for your pet. Otherwise, we’ll contact your vet or an emergency clinic in case of an emergency. Team Members may make urgent care decisions (excluding euthanasia) if immediate action is needed. You’re responsible for any veterinary costs, and Hands N Paws isn’t liable for circumstances beyond our control.

Home Access Policy
A lockbox with a spare key is required to ensure we can access your home. Garage or keypad codes are okay but don’t replace the need for a lockbox. Provide clear access instructions in your account notes. If entry is complicated, email us a video walkthrough to avoid delays. Our priority is your pets, not troubleshooting access!

Cancellation Policy
We get it—plans change! Here’s our policy:
– 48+ hours notice: 100% refund as Account Credit.
– 24-48 hours notice: 50% refund as Account Credit.
– Less than 24 hours: No refund.
Refunds are issued as Account Credits and auto-apply to your next invoice.

Safe & Sanitary Environment
You understand and agree that the environment in which we provide services is reasonably sanitary and safe. If we determine that your home is unsanitary or unsafe, we’ll let you know and take appropriate action, which may include stopping services.

Service Termination Policy
In rare cases, if we believe there’s a serious danger to the health or safety of our Team Members or your pets, we may terminate services during a scheduled period. If this happens, you agree to cover the cost of boarding your pet or arranging alternative care until you return. We’ll do our best to notify you and/or your emergency contacts in these situations.

Third-Party Access Policy
You’re responsible for letting us know if anyone else will have access to your home during the scheduled services. Hands N Paws is not liable for any loss, expense, or damage caused by third parties entering your home during this time.

Vaccination, Licensing & ID Policy
Before services begin, all pets must:
– Be up-to-date on vaccinations and local licensing.
– Wear an ID tag with your contact info or be microchipped for identification.

Pet Safety Policy
For everyone’s safety, dogs must remain leashed during walks. Off-leash walks are strictly prohibited.

Accurate Pet Information Policy
Keep your pet’s info in your account accurate and up-to-date. Every three months, you’ll be prompted to review and confirm your pet’s details before being able to request services. Hands N Paws isn’t responsible for issues caused by outdated or incorrect information.

Provide Visuals Policy
For complex routines or home entry instructions, please record a video and email it to us. A visual guide helps us better understand your needs and ensures smooth service delivery.

Flexible Arrival Times
Services are scheduled within a two-hour arrival window to accommodate travel and other clients. While we’ll do our best to meet your preferred times, exact arrival times can’t be guaranteed.

Trial Visits
For extended pet care (e.g., vacation services), we require a Trial Visit while you’re still in town. This helps ensure your pet is comfortable with our team before committing to long-term care.

Service Request Approval & Availability
We do our best to accommodate all requests, but approval depends on Team Member availability. After submitting a request, you’ll receive an email confirmation or declination within 48 hours. If declined, we’ll work with you to explore alternatives.

Communication Policy
Team Members will update you on your pet’s care through post-service journal entries in your account. If they have urgent questions during a service, they’ll call you using the number on file. If you receive a Team Member’s personal number, please don’t use it freely. Keep all communication in your account by responding to journals, updating service notes, or, if needed, contact our main office.

Team Appreciation
Our Team Members work hard to care for your pets, and a little appreciation goes a long way! Feel free to leave kind journal comments, rate services, or tip for exceptional care. It means the world to us!

Meet N Greets
A Meet N Greet is required before starting services to ensure we understand your pet’s needs and provide the best care.
– Virtual Meet N Greets: Free.
– In-Person Meet N Greets: $50.
New Clients can schedule at *www.myhandsnpaws.com*; Existing Clients can book through their account.

Pricing & Surcharges
Visit *www.myhandsnpaws.com* for the most up-to-date pricing. Additional fees may apply in certain situations:
– Last-Minute Services: $15 for requests made within 24 hours.
– Holiday Services: $20 per service on major holidays.
– Additional Pets: $7 per pet beyond the first two.
– Service Adjustments: Fees may apply if additional time or tasks are required.

Payment & Billing
We accept all major credit/debit cards (Visa, Mastercard, Amex, Discover). A valid card must be stored securely in your account.
– Ongoing Services: Auto-charged every Friday for the previous week’s services.
– One-Time Services: 50% deposit charged upon confirmation; the rest is due by the last service date (auto-charged).
– Declined Payments: You’ll be notified immediately and have 24 hours to resolve it. A 10% late fee (minimum $20) applies after a second declined attempt.

Contract Terms
This agreement starts when you sign it and continues until either of us ends it. You can book additional services online anytime, depending on availability. By signing, you authorize Hands N Paws to enter your home and care for your pets without needing extra contracts for confirmed bookings.

Thanks for trusting Hands N Paws with your furry family! 🐾