Precise Petcare: Resources

Click on the question below to find the answer!

What’s under the Resources tab in Precise Petcare?

Under the Resources tab, you can find the relevant sub-sections/tabs:

To learn more about each tab, navigate to the appropriate question below.

What’s in the Payroll tab?

Under Payroll, you can view a detailed breakdown of your earnings for each payday. This page lists all paydays, and moving from left to right across each row, you’ll see the payday date, the pay period (start and end dates), visit pay amount, tip amount, gross pay (total earnings), and year-to-date (YTD) pay.

By clicking on the dollar amount in the Visit Pay column, you can access a report that provides a detailed breakdown of all the visits included in that pay period. This report includes specific details such as the date, service, client, pet, pay, tip, and total. This feature is highly valuable, as it allows you to see a line-by-line breakdown of all visits and their corresponding payout amounts that factors into the total payday direct deposit amount.

Please note: The Hours and Hourly Pay columns are typically blank because team members are not paid hourly. Instead, they earn a commission for each pet service they complete.

What’s in the Reports tab?

Under Reports, team members can generate “estimated earnings” reports, showing the amount they’ve earned for any selected time period. This popular feature allows team members to preview potential payout amounts for scheduled services before payday, giving them an idea of their expected earnings.

For help with creating a report, here’s some guidance on the configuration settings:

  • Display: Choose from a detailed earnings display (Details), a summary of earnings (Summary), or a visual chart (Chart).
  • Group: Organize your report by various categories, such as service type or client.
  • Dates: Select any time period for which you want to view estimated earnings.
  • Compare: To compare estimated earnings across different time periods, use the Compare dropdown menu.

Once you’ve selected your preferences, click Run Report to generate your report.

What’s in the Ratings tab?

Under Ratings, you can view all the ratings clients have given on the journal reports you’ve submitted for the services you’ve completed. This provides a centralized place to access feedback from clients.

Please note: Hands N Paws adminis regularly update team bios on the main website’s service pages using information from each team member’s Ratings.

What’s in the Staff Contacts tab?

Under Staff Contacts, you can find personal contact information for the current leadership at Hands N Paws. Missy is the team leader, and Benny is the overseer/administrator. Please direct your inquiries accordingly.

Please note: Use Slack for all team communications before contacting team leaders outside of Slack (via phone call or text to personal numbers). Slack is our primary platform for internal communications at Hands N Paws. Only in emergencies or urgent situations where you cannot get an immediate response on Slack should you contact leaders via phone call, text, or email. To learn more about Slack and its usage, click here.

What’s in the Vets tab?

Under Vets, you can find all vets in our system, organized by city. Use the View All dropdown menu to see an alphabetical list of cities where our clients’ vets are located. Click on a city to see the vets in that area.

Please note: If you need information for a specific client’s vet, you can find it more easily by simply navigating to that Client Profile.

Stop your worry & stress about your pets!

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By signing this agreement, you confirm that you’ve read, understood, and agreed to the policies below. Your signature also allows us to add your email to our mailing list (you can change your preferences anytime).

Key Terms
– Client = You
– Company = Hands N Paws
– Team Member(s) = Our pet care professionals

Emergency Care Policy
You’re responsible for providing emergency instructions and medical details for your pet. Otherwise, we’ll contact your vet or an emergency clinic in case of an emergency. Team Members may make urgent care decisions (excluding euthanasia) if immediate action is needed. You’re responsible for any veterinary costs, and Hands N Paws isn’t liable for circumstances beyond our control.

Home Access Policy
A lockbox with a spare key is required to ensure we can access your home. Garage or keypad codes are okay but don’t replace the need for a lockbox. Provide clear access instructions in your account notes. If entry is complicated, email us a video walkthrough to avoid delays. Our priority is your pets, not troubleshooting access!

Cancellation Policy
We get it—plans change! Here’s our policy:
– 48+ hours notice: 100% refund as Account Credit.
– 24-48 hours notice: 50% refund as Account Credit.
– Less than 24 hours: No refund.
Refunds are issued as Account Credits and auto-apply to your next invoice.

Safe & Sanitary Environment
You understand and agree that the environment in which we provide services is reasonably sanitary and safe. If we determine that your home is unsanitary or unsafe, we’ll let you know and take appropriate action, which may include stopping services.

Service Termination Policy
In rare cases, if we believe there’s a serious danger to the health or safety of our Team Members or your pets, we may terminate services during a scheduled period. If this happens, you agree to cover the cost of boarding your pet or arranging alternative care until you return. We’ll do our best to notify you and/or your emergency contacts in these situations.

Third-Party Access Policy
You’re responsible for letting us know if anyone else will have access to your home during the scheduled services. Hands N Paws is not liable for any loss, expense, or damage caused by third parties entering your home during this time.

Vaccination, Licensing & ID Policy
Before services begin, all pets must:
– Be up-to-date on vaccinations and local licensing.
– Wear an ID tag with your contact info or be microchipped for identification.

Pet Safety Policy
For everyone’s safety, dogs must remain leashed during walks. Off-leash walks are strictly prohibited.

Accurate Pet Information Policy
Keep your pet’s info in your account accurate and up-to-date. Every three months, you’ll be prompted to review and confirm your pet’s details before being able to request services. Hands N Paws isn’t responsible for issues caused by outdated or incorrect information.

Provide Visuals Policy
For complex routines or home entry instructions, please record a video and email it to us. A visual guide helps us better understand your needs and ensures smooth service delivery.

Flexible Arrival Times
Services are scheduled within a two-hour arrival window to accommodate travel and other clients. While we’ll do our best to meet your preferred times, exact arrival times can’t be guaranteed.

Trial Visits
For extended pet care (e.g., vacation services), we require a Trial Visit while you’re still in town. This helps ensure your pet is comfortable with our team before committing to long-term care.

Service Request Approval & Availability
We do our best to accommodate all requests, but approval depends on Team Member availability. After submitting a request, you’ll receive an email confirmation or declination within 48 hours. If declined, we’ll work with you to explore alternatives.

Communication Policy
Team Members will update you on your pet’s care through post-service journal entries in your account. If they have urgent questions during a service, they’ll call you using the number on file. If you receive a Team Member’s personal number, please don’t use it freely. Keep all communication in your account by responding to journals, updating service notes, or, if needed, contact our main office.

Team Appreciation
Our Team Members work hard to care for your pets, and a little appreciation goes a long way! Feel free to leave kind journal comments, rate services, or tip for exceptional care. It means the world to us!

Meet N Greets
A Meet N Greet is required before starting services to ensure we understand your pet’s needs and provide the best care.
– Virtual Meet N Greets: Free.
– In-Person Meet N Greets: $50.
New Clients can schedule at *www.myhandsnpaws.com*; Existing Clients can book through their account.

Pricing & Surcharges
Visit *www.myhandsnpaws.com* for the most up-to-date pricing. Additional fees may apply in certain situations:
– Last-Minute Services: $15 for requests made within 24 hours.
– Holiday Services: $20 per service on major holidays.
– Additional Pets: $7 per pet beyond the first two.
– Service Adjustments: Fees may apply if additional time or tasks are required.

Payment & Billing
We accept all major credit/debit cards (Visa, Mastercard, Amex, Discover). A valid card must be stored securely in your account.
– Ongoing Services: Auto-charged every Friday for the previous week’s services.
– One-Time Services: 50% deposit charged upon confirmation; the rest is due by the last service date (auto-charged).
– Declined Payments: You’ll be notified immediately and have 24 hours to resolve it. A 10% late fee (minimum $20) applies after a second declined attempt.

Contract Terms
This agreement starts when you sign it and continues until either of us ends it. You can book additional services online anytime, depending on availability. By signing, you authorize Hands N Paws to enter your home and care for your pets without needing extra contracts for confirmed bookings.

Thanks for trusting Hands N Paws with your furry family! 🐾