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Maximizing Your Earnings

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Do you offer opportunities to increase earnings?

Yes! At Hands N Paws, we offer earning boosts for services like multi-pet households, last-minute bookings, federal holidays, and late cancellations, as well as an optional monthly contest where top participants can win rewards for the following month. Both opportunities are designed to help you maximize your earnings while providing exceptional care to our clients and their pets!

VISIT EARNING BOOSTS

What are earning boosts, and how do they work?

At Hands N Paws, earning boosts are additional compensation opportunities designed to reward team members for taking on services that require extra effort, flexibility, or availability. These boosts allow you to earn more for specific types of services, such as:

  • Multi-pet households: Caring for homes with two or more pets.
  • Last-minute bookings: Picking up services requested with less than 24 hours’ notice.
  • Federal holidays: Working on designated holidays.
  • Late cancellations: Receiving payment for services canceled by clients with less than 24 hours’ notice.

HOW THEY WORK:

  1. Automatic Application: When you accept and complete a service that qualifies for an earning boost, the additional pay is automatically calculated and included in your earnings.
  2. Identification: To see whether a service qualifies for earning boosts, you can run a report for Estimated Earnings in the Resources > Reports tab of your Precise Petcare account.
  3. Payment: The boosted earnings are included in your bi-weekly (on Fridays) direct deposit, and you can view a detailed breakdown in Resources > Payroll on payday.

NOTE: Earning boosts are entirely optional, so you can choose to take on these service opportunities based on your availability and preferences. They’re our way of rewarding you for going above and beyond!

What types of services qualify for earning boosts, and how much are they?

  • Multi-Pet Households:
    • Caring for homes with two or more pets earns you an extra $3.50 per pet (after the first two pets). This is added to your base pay to account for the additional time and effort required.
  • Last-Minute Bookings:
    • Services requested with less than 24 hours’ notice earn an additional $10 per service. This rewards your flexibility in accommodating urgent requests.
  • Federal Holidays:
    • Working on designated federal holidays earns an extra $15 per service. These shifts are in high demand, and we appreciate your availability on these days.
  • Late Cancellations:
    • If a client cancels with less than 24 hours’ notice, you’ll still receive full pay for the scheduled service.
  • Client Tips for Stellar Service:
    • In addition to earning boosts, clients often reward exceptional service with tips. These can range anywhere from $2–3 to $15 or more, depending on the client’s discretion and your outstanding performance.

How can I tell if a service qualifies for an earning boost?

To determine if a service qualifies for an earning boost, follow these steps:

  1. Check the Service Details:
    • When viewing a service on the My Schedule page, look for indicators such as:
      • Multi-pet households (two or more pets listed in service box).
      • Last-minute bookings (requested with less than 24 hours’ notice).
      • Federal holidays (services scheduled on designated holidays).
      • Late cancellations (canceled by the client with less than 24 hours’ notice).
  2. Run an Estimated Earnings Report:
    • Go to the Resources > Reports tab in your Precise Petcare account.
    • Run an Estimated Earnings Report to see a detailed breakdown of which services qualify for earning boosts and how much extra you’ll earn.
  3. Reach Out for Clarification:
    • If you’re unsure whether a service qualifies, contact a team leader for support.

When will I receive payment for earning boosts?

Payment for earning boosts is included in your regular bi-weekly (on Fridays) direct deposit. Here’s how it works:

  • Automatic Calculation:
    • When you complete a service that qualifies for an earning boost, the additional amount is automatically calculated and added to your earnings.
  • Payment Breakdown:
    • You can view a detailed breakdown of your earnings, including earning boosts, in the Resources > Payroll tab of your Precise Petcare account on payday.
  • Pay Schedule:
    • Payments are processed on a bi-weekly (on Fridays) basis, so you’ll see your boosted earnings in your next scheduled direct deposit.

MONTHLY CONTEST

What is the monthly contest, and how does it work?

The monthly contest is a program at Hands N Paws where we present different challenges throughout the month (in #contests-n-challenges Slack channel), and team members earn points by completing them. Challenges range from fun-based tasks (like writing journals in a creative way) to metrics-based goals (such as earning the most 5-star ratings on journals or completing a certain number of services).

Additionally, you can earn bonus contest points through Visit Milestone Boosts by completing more services each month. This is designed to reward and recognize already high-performing team members.

  • 30 visits → +75 points
  • 50 visits → +250 points
  • 75 visits → +400 points
  • 100 visits → +500 points
  • 120+ visits → +750 points

At the end of the month, the top three team members with the highest points win exciting rewards, such as a commission raise, gas reimbursement, and priority scheduling for the entire following month—depending on whether you finish in first, second, or third place.

What are the rewards for winning the monthly contest?

There are three tiers of rewards (for first, second, and third place) in the monthly contest. At the end of each month, points for completing challenges are totaled, and the top three team members with the highest points win the following (applicable for the entire next month of work):

1ST PLACE:

  • 70% commission for the following month.
  • 100% gas reimbursement for the following month (capped at $75).
  • Priority scheduling on majority of new service requests in the following month (i.e. first dibs on open visits).

2ND PLACE:

  • 300 points to kickstart the next month’s contest.
  • 5% commission raise for the following month.

3RD PLACE:

  • 150 points to kickstart the next month’s contest.

Can I win the monthly contest multiple times in a row?

Absolutely! The contest resets each month, so you have a chance to win every time. Many team members have won multiple months in a row by consistently completing challenges and earning points.

How can I track my points throughout each month?

Points are tallied by your team leader, and a running leaderboard can be found in the Leaderboard tab in the #contests-n-challenges Slack channel. This allows you to see your progress and ranking in real-time throughout the month.

How many points are each challenge worth?

Points vary based on the specific challenge and are determined by your team leader. The point value for each challenge will be clearly stated in the challenge announcement message in the #contests-n-challenges Slack channel.

The only part of the contest with automatically pre-determined points is the Visit Milestone Boosts, which reward you for completing a certain number of visits each month:

  • 30 visits → +75 points
  • 50 visits → +250 points
  • 75 visits → +400 points
  • 100 visits → +500 points
  • 120+ visits → +750 points

How will I know if a challenge has been counted for points yet?

You’ll know a challenge has been counted for points if you see a green checkmark reaction on the message from your team leader. They may also send a message confirming that all challenges have been reviewed and points counted, and the leaderboard is officially up-to-date.

How do I find out about new challenges?

You can stay updated on all new challenges by following along in the #contests-n-challenges Slack channel. All challenges, along with their rules, point values, and details, are shared there! This is your go-to spot for everything related to the monthly contest.

How often are new challenges posted?

We post 2-3 new challenges each week, offering plenty of opportunities to earn points throughout each month. With a wide variety of challenges—ranging from creative- and fun-based tasks to metrics-based goals—there’s something for everyone to participate in and enjoy!

What are some examples of challenges you’ve done?

To see the full range of challenges we’ve hosted, take a look at the #contests-n-challenges Slack channel and browse through recent posts. Examples include:

  • Instagram Story Takeover: Share a day in your life.
  • Pet Perspective Journals: Write journals as if the pet is talking.
  • Step Into Spring: Track and share steps walked on visits.
  • Virtual Game Night: Play HNP-themed games like Jeopardy and Trivia.

Is participation in the monthly contest mandatory?

No, participation is completely optional! The monthly challenge is designed to be a fun and rewarding way to increase your earnings and build team spirit, but you’re free to participate as much or as little as you’d like.

GENERAL FAQs

Are earning boosts and the monthly contest available to all team members?

Yes! Both earning boosts and the monthly contest are available to ALL team members at Hands N Paws. These programs are designed to help you maximize your earnings and celebrate your hard work.

What if I disagree with my monthly challenge ranking or earning boost payment?

If you believe there’s an error in your monthly contest ranking/points total or earning boost payment, reach out to your team leader for clarification. They’ll be sure to review things and resolve any discrepancies accordingly.

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By signing this agreement, you confirm that you’ve read, understood, and agreed to the policies below. Your signature also allows us to add your email to our mailing list (you can change your preferences anytime).

Key Terms
– Client = You
– Company = Hands N Paws
– Team Member(s) = Our pet care professionals

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Emergency Care Policy
You’re responsible for providing emergency instructions and medical details for your pet. Otherwise, we’ll contact your vet or an emergency clinic in case of an emergency. Team Members may make urgent care decisions (excluding euthanasia) if immediate action is needed. You’re responsible for any veterinary costs, and Hands N Paws isn’t liable for circumstances beyond our control.

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Home Access Policy
A lockbox with a spare key is required to ensure we can access your home. Garage or keypad codes are okay but don’t replace the need for a lockbox. Provide clear access instructions in your account notes. If entry is complicated, email us a video walkthrough to avoid delays. Our priority is your pets, not troubleshooting access!

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Cancellation Policy
We get it—plans change! Here’s our policy:
– 48+ hours notice: 100% refund as Account Credit.
– 24-48 hours notice: 50% refund as Account Credit.
– Less than 24 hours: No refund.
Refunds are issued as Account Credits and auto-apply to your next invoice.

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Safe & Sanitary Environment
You understand and agree that the environment in which we provide services is reasonably sanitary and safe. If we determine that your home is unsanitary or unsafe, we’ll let you know and take appropriate action, which may include stopping services.

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Service Termination Policy
In rare cases, if we believe there’s a serious danger to the health or safety of our Team Members or your pets, we may terminate services during a scheduled period. If this happens, you agree to cover the cost of boarding your pet or arranging alternative care until you return. We’ll do our best to notify you and/or your emergency contacts in these situations.

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Third-Party Access Policy
You’re responsible for letting us know if anyone else will have access to your home during the scheduled services. Hands N Paws is not liable for any loss, expense, or damage caused by third parties entering your home during this time.

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Vaccination, Licensing & ID Policy
Before services begin, all pets must:
– Be up-to-date on vaccinations and local licensing.
– Wear an ID tag with your contact info or be microchipped for identification.

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Pet Safety Policy
For everyone’s safety, dogs must remain leashed during walks. Off-leash walks are strictly prohibited.

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Accurate Pet Information Policy
Keep your pet’s info in your account accurate and up-to-date. Every three months, you’ll be prompted to review and confirm your pet’s details before being able to request services. Hands N Paws isn’t responsible for issues caused by outdated or incorrect information.

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Provide Visuals Policy
For complex routines or home entry instructions, please record a video and email it to us. A visual guide helps us better understand your needs and ensures smooth service delivery.

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Flexible Arrival Times
Services are scheduled within a two-hour arrival window to accommodate travel and other clients. While we’ll do our best to meet your preferred times, exact arrival times can’t be guaranteed.

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Trial Visits
For extended pet care (e.g., vacation services), we require a Trial Visit while you’re still in town. This helps ensure your pet is comfortable with our team before committing to long-term care.

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Service Request Approval & Availability
We do our best to accommodate all requests, but approval depends on Team Member availability. After submitting a request, you’ll receive an email confirmation or declination within 48 hours. If declined, we’ll work with you to explore alternatives.

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Communication Policy
Team Members will update you on your pet’s care through post-service journal entries in your account. If they have urgent questions during a service, they’ll call you using the number on file. If you receive a Team Member’s personal number, please don’t use it freely. Keep all communication in your account by responding to journals, updating service notes, or, if needed, contact our main office.

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Team Appreciation
Our Team Members work hard to care for your pets, and a little appreciation goes a long way! Feel free to leave kind journal comments, rate services, or tip for exceptional care. It means the world to us!

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Meet N Greets
A Meet N Greet is required before starting services to ensure we understand your pet’s needs and provide the best care.
– Virtual Meet N Greets: Free.
– In-Person Meet N Greets: $50.
New Clients can schedule at *www.myhandsnpaws.com*; Existing Clients can book through their account.

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Pricing & Surcharges
Visit *www.myhandsnpaws.com* for the most up-to-date pricing. Additional fees may apply in certain situations:
– Last-Minute Services: $15 for requests made within 24 hours.
– Holiday Services: $20 per service on major holidays.
– Additional Pets: $7 per pet beyond the first two.
– Service Adjustments: Fees may apply if additional time or tasks are required.

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Payment & Billing
We accept all major credit/debit cards (Visa, Mastercard, Amex, Discover). A valid card must be stored securely in your account.
– Ongoing Services: Auto-charged every Friday for the previous week’s services.
– One-Time Services: 50% deposit charged upon confirmation; the rest is due by the last service date (auto-charged).
– Declined Payments: You’ll be notified immediately and have 24 hours to resolve it. A 10% late fee (minimum $20) applies after a second declined attempt.

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Contract Terms
This agreement starts when you sign it and continues until either of us ends it. You can book additional services online anytime, depending on availability. By signing, you authorize Hands N Paws to enter your home and care for your pets without needing extra contracts for confirmed bookings.

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Thanks for trusting Hands N Paws with your furry family! 🐾