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Best dog walkers and pet sitters in Columbus Ohio

Compensation FAQs

Click on the question below to find the answer!

What do I get paid for this work?

Team members are paid a 50% commission on each service they complete. This is 50% of what we charge clients for services. This is also the complete base pay amount. See more information below on higher pay opportunities!

Payment is given bi-weekly on Fridays via direct deposit, and paystubs are added to the paystub portal 1-2 business days after that. As 1099 contractors, no taxes are withheld from pay. To learn more about taxes, click here.

Are there opportunities to make higher pay?

Yes! There are several opportunities to make a higher payout amount on services. These include:

  • Last Minute Service Request (less than 24 hrs notice): additional $10 per service
  • Holiday: additional $15 per service
    • New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve
  • Additional Pets (more than 2 pets): additional $3.50 per pet per service
  • Monthly Commission-Raise Contest

What is the Monthly Commission-Raise Contest and how does it work?

At Hands N Paws, we promote team engagement and unity with our exciting monthly commission-raise contest. Each month, team members are presented with various challenges in the Slack channel #contests-n-challenges, earning points as they go. These challenges include anything from acts of kindness for clients to achieving metrics like garnering the most 5-star ratings on submitted journal reports. Team leaders will send real-time leaderboard updates throughout the month, allowing everyone to track their points’ progress and continue competing for the top spot. At the end of the month, the individual with the highest points on the final leaderboard wins a 15% commission raise that’s applicable for the entire following month!

How can I see what I’ve earned so far (before payday)?

You can view estimated earnings for whichever time period you’d like directly in your Pet Sitter account. Simply go to Precise Petcare, click Resources > Reports. Then, run a report for any specified time. This report includes visits that you’ve accepted to your schedule.

To see payout amounts for visits that you have NOT accepted to your schedule, go to the My Schedule page and select a random visit. In the green banner that appears across the top of your screen, you can see the base pay amount. Remember, this is the BASE amount that you can earn for the service (should you accept it). This does NOT include tip amount (usually $3-5 at minimum) or premium pay amounts (see more below).

How can I see what I’ve earned on payday?

You can see what you’ve earned on payday in any of three ways:

  1. Looking at the amount deposited into your bank account
  2. Going to Resources > Payroll in your Pet Sitter account
  3. Viewing your paystubs

If you wish to view a more detailed breakdown of what you earned for each service in a specific pay period, you can go to Resources > Payroll and click on the hyperlinked dollar amount in the column Visit Pay.

How can I switch the bank account that I want my paycheck to go to?

You can easily switch the bank account you’d like your direct deposit to go to by clicking here and filling out the new bank information.

Once you click Submit, the form will be sent to our payroll company. Please contact them to ensure they received the new information. See below for contact information.

How do I give you my bank information for direct deposit?

Once we hire new team members, we ask them to complete our digital worker onboarding. Onboarding takes about 7-10 minutes to complete and includes a form for you to fill out for direct deposit. You’ll enter your bank account information and everything needed to get pay set up properly.

All new hires are asked to complete their onboarding BEFORE adding services to their work schedules.

How can I obtain my paystubs?

To view and obtain your paystubs, you can click here to login to the paystub portal.

If this is your first time logging in to the portal, and therefore you haven’t created an account for yourself, please go to your inbox and check for an email from our payroll company (JC Tax Pros) with a registration link. Upon completing your digital worker onboarding, you should’ve received an email from JC Tax Pros with a link to register your pay account. If you click the link in the email, it directs you to the portal to create login credentials.

If you are unable to locate that registration email, please contact JC Tax Pros using the contact information below. Inform them who you are and why you’re calling. Request that they resend the registration email to you.

Once you’re officially logged into your paystub portal, you can locate your paystubs!

*Please note: If you wish to see a paystub for the most recent payday, it does take a couple days for them to upload after payday occurs. If you still can’t acquire it on the Tuesday or Wednesday after payday, please contact JC Tax Pros with your concern.

Who can I contact for pay questions?

Name of company: JC Tax Pros

Main point of contact: Joon S. Jang

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By signing this agreement, you confirm that you’ve read, understood, and agreed to the policies below. Your signature also allows us to add your email to our mailing list (you can change your preferences anytime).

Key Terms
– Client = You
– Company = Hands N Paws
– Team Member(s) = Our pet care professionals

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Emergency Care Policy
You’re responsible for providing emergency instructions and medical details for your pet. Otherwise, we’ll contact your vet or an emergency clinic in case of an emergency. Team Members may make urgent care decisions (excluding euthanasia) if immediate action is needed. You’re responsible for any veterinary costs, and Hands N Paws isn’t liable for circumstances beyond our control.

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Home Access Policy
A lockbox with a spare key is required to ensure we can access your home. Garage or keypad codes are okay but don’t replace the need for a lockbox. Provide clear access instructions in your account notes. If entry is complicated, email us a video walkthrough to avoid delays. Our priority is your pets, not troubleshooting access!

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Cancellation Policy
We get it—plans change! Here’s our policy:
– 48+ hours notice: 100% refund as Account Credit.
– 24-48 hours notice: 50% refund as Account Credit.
– Less than 24 hours: No refund.
Refunds are issued as Account Credits and auto-apply to your next invoice.

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Safe & Sanitary Environment
You understand and agree that the environment in which we provide services is reasonably sanitary and safe. If we determine that your home is unsanitary or unsafe, we’ll let you know and take appropriate action, which may include stopping services.

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Service Termination Policy
In rare cases, if we believe there’s a serious danger to the health or safety of our Team Members or your pets, we may terminate services during a scheduled period. If this happens, you agree to cover the cost of boarding your pet or arranging alternative care until you return. We’ll do our best to notify you and/or your emergency contacts in these situations.

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Third-Party Access Policy
You’re responsible for letting us know if anyone else will have access to your home during the scheduled services. Hands N Paws is not liable for any loss, expense, or damage caused by third parties entering your home during this time.

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Vaccination, Licensing & ID Policy
Before services begin, all pets must:
– Be up-to-date on vaccinations and local licensing.
– Wear an ID tag with your contact info or be microchipped for identification.

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Pet Safety Policy
For everyone’s safety, dogs must remain leashed during walks. Off-leash walks are strictly prohibited.

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Accurate Pet Information Policy
Keep your pet’s info in your account accurate and up-to-date. Every three months, you’ll be prompted to review and confirm your pet’s details before being able to request services. Hands N Paws isn’t responsible for issues caused by outdated or incorrect information.

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Provide Visuals Policy
For complex routines or home entry instructions, please record a video and email it to us. A visual guide helps us better understand your needs and ensures smooth service delivery.

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Flexible Arrival Times
Services are scheduled within a two-hour arrival window to accommodate travel and other clients. While we’ll do our best to meet your preferred times, exact arrival times can’t be guaranteed.

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Trial Visits
For extended pet care (e.g., vacation services), we require a Trial Visit while you’re still in town. This helps ensure your pet is comfortable with our team before committing to long-term care.

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Service Request Approval & Availability
We do our best to accommodate all requests, but approval depends on Team Member availability. After submitting a request, you’ll receive an email confirmation or declination within 48 hours. If declined, we’ll work with you to explore alternatives.

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Communication Policy
Team Members will update you on your pet’s care through post-service journal entries in your account. If they have urgent questions during a service, they’ll call you using the number on file. If you receive a Team Member’s personal number, please don’t use it freely. Keep all communication in your account by responding to journals, updating service notes, or, if needed, contact our main office.

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Team Appreciation
Our Team Members work hard to care for your pets, and a little appreciation goes a long way! Feel free to leave kind journal comments, rate services, or tip for exceptional care. It means the world to us!

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Meet N Greets
A Meet N Greet is required before starting services to ensure we understand your pet’s needs and provide the best care.
– Virtual Meet N Greets: Free.
– In-Person Meet N Greets: $50.
New Clients can schedule at *www.myhandsnpaws.com*; Existing Clients can book through their account.

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Pricing & Surcharges
Visit *www.myhandsnpaws.com* for the most up-to-date pricing. Additional fees may apply in certain situations:
– Last-Minute Services: $15 for requests made within 24 hours.
– Holiday Services: $20 per service on major holidays.
– Additional Pets: $7 per pet beyond the first two.
– Service Adjustments: Fees may apply if additional time or tasks are required.

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Payment & Billing
We accept all major credit/debit cards (Visa, Mastercard, Amex, Discover). A valid card must be stored securely in your account.
– Ongoing Services: Auto-charged every Friday for the previous week’s services.
– One-Time Services: 50% deposit charged upon confirmation; the rest is due by the last service date (auto-charged).
– Declined Payments: You’ll be notified immediately and have 24 hours to resolve it. A 10% late fee (minimum $20) applies after a second declined attempt.

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Contract Terms
This agreement starts when you sign it and continues until either of us ends it. You can book additional services online anytime, depending on availability. By signing, you authorize Hands N Paws to enter your home and care for your pets without needing extra contracts for confirmed bookings.

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Thanks for trusting Hands N Paws with your furry family! 🐾