What is an ongoing series?
An ongoing series is a set of recurring services that begins on a specific start date and continues indefinitely without a predetermined end date. By scheduling a service as ongoing, you’re essentially setting up a repeating schedule that automatically books the service on the chosen days and time blocks.
Our scheduling system (Precise Petcare) operates on a rolling 90-day basis, meaning the services will always remain scheduled for the upcoming 90 days, updating as time progresses. This ensures a consistent schedule without the need for manual rebooking, offering convenience and reliability for regular service needs.
How do I schedule an ongoing series?
To schedule an ongoing series, start by navigating to My Schedule and clicking on Request Service, just as you would when requesting any other service. Once you get to the Dates section of the form, please make sure to check off the following: 
. This will disable the end date field, essentially telling the system that you are scheduling services indefinitely. To learn more, click here.
How do I change the details of an existing ongoing series?
To make any changes to a current ongoing series, please complete the steps below:
- Login to your client account.
- Go to the main menu
and click My Schedule. - Locate any service box on your schedule that’s part of the current ongoing series and click on the green arrow icon
. - In the pop-up form that appears, please locate what you wish to change (service type, time block, etc.) and check off the box to make the change.
- *IMPORTANT: Towards the bottom of the form, locate the Effective Date for Changes field and set it accordingly.
- Once done, click Save at the bottom of the form.
and click 
.What Happens if a Holiday Falls on a Scheduled Day in My Ongoing Series?
If a holiday falls on one of the scheduled days in your ongoing series, the system will still schedule the service as usual. Since we provide pet services on holidays, the scheduling process does not automatically skip these dates.
If you don’t want services on a holiday, it’s your responsibility to cancel the specific service through in your client account. For detailed instructions on how to cancel a service, click here.
Can I pause an ongoing series temporarily?
To “pause” an ongoing series, the best approach is to cancel the specific services you don’t want scheduled during the pause period. For guidance on how to cancel individual services, click here.
Keep in mind that canceling all services within an ongoing series does not cancel the series itself—it remains active in the system. You’re simply removing specific occurrences from the schedule while keeping the series intact.
If you decide you want to cancel the entire series permanently, refer to the Q&A section below for instructions on how to do so.
How do I cancel an existing ongoing series?
You can cancel services in an ongoing series by following these steps.
If you are wanting to wipe out an entire ongoing series COMPLETELY, remember that the manual cancelling process detailed in the link above won’t remove the actual series (just SERVICES within the series). To remove an entire series itself, please contact us and we’ll be happy to assist!
