What is an ongoing series?
An ongoing series is a set of recurring services that begins on a specific start date and continues indefinitely without a predetermined end date. By scheduling a service as ongoing, you’re essentially setting up a repeating schedule that automatically books the service on the chosen days and time blocks.
Our scheduling system (Precise Petcare) operates on a rolling 90-day basis, meaning the services will always remain scheduled for the upcoming 90 days, updating as time progresses. This ensures a consistent schedule without the need for manual rebooking, offering convenience and reliability for regular service needs.
Will there ever be a chance you can’t accommodate services within my ongoing series?
While it’s highly unlikely, there is a small chance we may not be able to accommodate certain services within your ongoing series. Our large and dedicated pet care team is typically able to meet all service requests, but in rare cases, such as limited staffing during peak times, there could be exceptions.
If a service cannot be accommodated, you will be notified well in advance via email, just as you are notified about confirmed bookings. Essentially, by scheduling an ongoing series and us making those services available to our team, we are informally committing to meeting your needs as best we can. Rest assured, we strive to provide consistent and reliable care for your pets at all times.
How do I schedule an ongoing series?
To schedule an ongoing series, go to My Schedule and click on Request Service, just as you would for any other service request. When you reach the Dates section of the form, be sure to check the box labeled [Ongoing (no end date)]. This will disable the “End Date” field, indicating to the system that the services should be scheduled indefinitely. To learn more, click here.
What if the series I want to schedule is inconsistent, like with different time blocks on different days?
For an inconsistent schedule, you’ll need to set up multiple separate series instead of just one. For example, if you need services at 9:00 AM on Mondays but 4:00 PM on Fridays, you would create one ongoing series for Mondays at 9:00 AM and another ongoing series for Fridays at 4:00 PM. Similarly, if the services vary by frequency (e.g., daily on weekdays but only once on weekends), you can schedule separate series for each distinct pattern. By setting up separate series, you can ensure the schedule aligns perfectly with your unique needs. If you need assistance with scheduling, click here or feel free to contact us.
How do I change the details of an existing ongoing series?
To make any changes to a current ongoing series, please complete the steps below:
- Log in to your client account.
- Go to the main menu
and click on My Schedule. - Above the Month View of the calendar, click on Ongoing Series and select the active series you wish to modify.
- In the pop-up form that appears, locate the fields you want to update (e.g., service type, time block, etc.) and check the box next to each to enable changes.
- IMPORTANT: Towards the bottom of the form, find the Effective Date for Changes field and set it to the desired date.
- Once all changes are made, click Save at the bottom of the form.
and click on Can I pause an ongoing series temporarily?
To “pause” an ongoing series, the best approach is to cancel the specific date range of services you don’t want on schedule. For guidance on how to cancel services, click here. Please note, this process does not cancel the active series; it just cancels the services you don’t need on schedule with us; the series is still active in the system
If you’re wishing to “pause til further notice,” and/or you aren’t sure when you want to restart with us, it’s best to then cancel the active ongoing series completely on the backend so that services don’t continue to auto-schedule. Please contact us and we’ll be happy to assist with this.
How do I cancel an existing ongoing series?
If you are referring to cancelling an entire active series of services on the backend, please contact us and we’ll be happy to assist. However, if you are referring to just cancelling a set of services within a series (but still want to keep the series intact/active, just at a later date), then just cancel the services you don’t want on the schedule. For help with cancelling services, click here.
Does the system automatically skip holidays in an ongoing series?
No, the system does not automatically skip holidays if the scheduled days in your series fall on those dates. If you wish to exclude services on specific holidays, you’ll need to manually cancel them from the schedule. For help with cancelling services, click here.
How do I schedule additional services outside of my ongoing series without affecting the series?
It’s easy to schedule additional services without impacting your ongoing series! Simply schedule those extra services as standalone requests. For help, click here. These additional bookings will remain separate from your ongoing series and won’t interfere with its schedule.
How do I cancel a service within a series without affecting the whole series?
It’s very easy to cancel a service or set of services within a greater series without impacting the series itself! All you have to do is just locate that service(s) on schedule and submit a cancellation request. For help, click here.
Is there special pricing or a discount for scheduling an ongoing series of services with you?
While we don’t offer special pricing or discounts specifically for ongoing series, we are committed to providing exceptional value and care with every single pet service. Our pricing reflects the high-quality, personalized attention your pets receive from our dedicated team.
To learn more about our services and pricing, we invite you to visit our individual service pages: Dog Walking, Pet Sitting, Cat Sitting. There, you’ll find detailed information about what each service includes and how we can best meet your needs.
