Dog Walking Service Columbus 21

Hands N Paws vs Rover: Why Choosing a Local Dog Walking Service in Columbus is Better for You & Your Dog

As a dog parent, your fur baby is undoubtedly a vital part of your family, and you always want the best for them. One of the most critical aspects of taking care of your dog is ensuring that they get plenty of exercise and outdoor time, especially if you’re not able to provide it yourself. That’s where professional dog walking services in Columbus, Ohio come into the picture. Here in Columbus, two of the most popular options are Hands N Paws and Rover.

While Rover is a big corporation that provides dog walking services across the country, Hands N Paws is a locally owned and operated small business that focuses on providing personalized, high-quality care to each dog (and dog parent) they work with.

Here are a few reasons why you should choose Hands N Paws (us!) if you’re looking for a dog walker in Columbus.

Support Small Business

By choosing Hands N Paws, you’re investing in the growth and success of your community. As a local, small business, your support goes directly to individuals and families within Columbus, Ohio, rather than just lining the pockets of a CEO in another state.

Your support allows us to continue to provide meaningful jobs and opportunities for our team of Columbus dog walkers, while also ensuring that we can maintain our high standards of service. And as a small business, we have the flexibility and desire to reinvest in the community by supporting other local businesses, organizations, and events that benefit us all.

Overall, when you support a local business, you’re not just making a transaction; you’re making an investment in the community. Small businesses like Hands N Paws create jobs, support local organizations and events, and contribute to the overall economic growth and vitality of the community. Although Rover dog walkers are super popular nowadays, by keeping your money within the community, you’re supporting and sustaining other local businesses and the local economy as a whole.

Team Approach

Usually, dog parents get connected with one dog walker on Rover. While it’s great that their dog gets to bond with one individual, it isn’t always the best for dog parents, especially when it comes to availability conflicts.

With Hands N Paws, you don’t just get one Columbus dog walker; you get a whole team of people working together to provide consistent, high-quality service to your pup. That means you can have peace of mind knowing that even if your regular Hands N Paws dog walker is sick or unavailable, there will always be someone available to take care of your fur baby.

Taking a team approach to working with our dog parents allows for better sustainability in our relationships with dogs and dog parents.

Genuine Customer Service

At Hands N Paws, we believe that excellent customer support is just as important as providing top-notch dog walking services. As a local business, we are committed to building long-lasting relationships with our clients and their pets. That’s why we offer dedicated, personalized, and genuine customer support that goes above and beyond your expectations.

When you work with a big corporation like Rover, you’re likely just another number in a sea of clients. At Hands N Paws, we understand that every pet is unique, and so are their needs. That’s why we take the time to get to know you and your fur baby to curate our services to fit their specific and individual needs. When you choose Hands N Paws as your dedicated dog walker in Columbus, you can expect a personalized experience that caters to your pet’s personality, energy level, and any special requirements they may have. Essentially, you and your pet become a part of the family!

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One of our dog walkers, Mandy L., loving on a pup while on a Columbus dog walking service!

We pride ourselves on being so customer-centric. This is because our #1 goal is to provide you with individualized peace of mind, knowing that your dog is in good hands while you’re away from home and busy with life.

Meet the Owner

Before you even start working with Hands N Paws, you’ll have the opportunity to meet the owner, Benny DiFranco, and get a sense of the company’s values and commitment to quality care. This is something you won’t get with Rover, which is a big corporation with not much personal connection to the community.

@handsnpawsofficial

We LOVE Meet N Greets with our new customers! To schedule yours, visit our website at www.myhandsnpaws.com 🤩💜 #handsnpaws #columbusbusiness #dogwalking #petsitting #columbus #cbus #614columbus #bexley #easton #shortnorthartsdistrict #grandview #upperarlington #polaris

♬ A Day in My Life – Soft boy

Benny meets with all new pet parents at their Meet N Greets. On Meet N Greets, Benny asks very specific questions about your pet(s) and takes the time to get to know everyone on a personal level. In addition to discussing business-related things like scheduling and invoicing, there’s a celebratory element to Meet N Greets with Benny. He takes the opportunity to welcome the pets and pet parents to the Hands N Paws family. He also gives all pet parents his personal contact information and encourages them to reach out if they ever have any questions or concerns in their working relationship with Hands N Paws.

Instead of Rover Dog Walking, Choose Hands N Paws!

In conclusion, if you want personalized, high-quality dog walking services in Columbus, Ohio, Hands N Paws is the clear choice. By supporting a local, small business, you’ll get a team of dedicated individuals who truly care about your pet’s well-being and will provide consistent, reliable care every time. So why choose Rover when you can choose Hands N Paws? Give your fur baby the best and choose local!

Get started with Hands N Paws today!

Give yourself the pet parent peace of mind you finally DESERVE!

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Stop your worry & stress about your pets!

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By signing this agreement, you confirm that you’ve read, understood, and agreed to the policies below. Your signature also allows us to add your email to our mailing list (you can change your preferences anytime).

Key Terms
– Client = You
– Company = Hands N Paws
– Team Member(s) = Our pet care professionals

Emergency Care Policy
You’re responsible for providing emergency instructions and medical details for your pet. Otherwise, we’ll contact your vet or an emergency clinic in case of an emergency. Team Members may make urgent care decisions (excluding euthanasia) if immediate action is needed. You’re responsible for any veterinary costs, and Hands N Paws isn’t liable for circumstances beyond our control.

Home Access Policy
A lockbox with a spare key is required to ensure we can access your home. Garage or keypad codes are okay but don’t replace the need for a lockbox. Provide clear access instructions in your account notes. If entry is complicated, email us a video walkthrough to avoid delays. Our priority is your pets, not troubleshooting access!

Cancellation Policy
We get it—plans change! Here’s our policy:
– 48+ hours notice: 100% refund as Account Credit.
– 24-48 hours notice: 50% refund as Account Credit.
– Less than 24 hours: No refund.
Refunds are issued as Account Credits and auto-apply to your next invoice.

Safe & Sanitary Environment
You understand and agree that the environment in which we provide services is reasonably sanitary and safe. If we determine that your home is unsanitary or unsafe, we’ll let you know and take appropriate action, which may include stopping services.

Service Termination Policy
In rare cases, if we believe there’s a serious danger to the health or safety of our Team Members or your pets, we may terminate services during a scheduled period. If this happens, you agree to cover the cost of boarding your pet or arranging alternative care until you return. We’ll do our best to notify you and/or your emergency contacts in these situations.

Third-Party Access Policy
You’re responsible for letting us know if anyone else will have access to your home during the scheduled services. Hands N Paws is not liable for any loss, expense, or damage caused by third parties entering your home during this time.

Vaccination, Licensing & ID Policy
Before services begin, all pets must:
– Be up-to-date on vaccinations and local licensing.
– Wear an ID tag with your contact info or be microchipped for identification.

Pet Safety Policy
For everyone’s safety, dogs must remain leashed during walks. Off-leash walks are strictly prohibited.

Accurate Pet Information Policy
Keep your pet’s info in your account accurate and up-to-date. Every three months, you’ll be prompted to review and confirm your pet’s details before being able to request services. Hands N Paws isn’t responsible for issues caused by outdated or incorrect information.

Provide Visuals Policy
For complex routines or home entry instructions, please record a video and email it to us. A visual guide helps us better understand your needs and ensures smooth service delivery.

Flexible Arrival Times
Services are scheduled within a two-hour arrival window to accommodate travel and other clients. While we’ll do our best to meet your preferred times, exact arrival times can’t be guaranteed.

Trial Visits
For extended pet care (e.g., vacation services), we require a Trial Visit while you’re still in town. This helps ensure your pet is comfortable with our team before committing to long-term care.

Service Request Approval & Availability
We do our best to accommodate all requests, but approval depends on Team Member availability. After submitting a request, you’ll receive an email confirmation or declination within 48 hours. If declined, we’ll work with you to explore alternatives.

Communication Policy
Team Members will update you on your pet’s care through post-service journal entries in your account. If they have urgent questions during a service, they’ll call you using the number on file. If you receive a Team Member’s personal number, please don’t use it freely. Keep all communication in your account by responding to journals, updating service notes, or, if needed, contact our main office.

Team Appreciation
Our Team Members work hard to care for your pets, and a little appreciation goes a long way! Feel free to leave kind journal comments, rate services, or tip for exceptional care. It means the world to us!

Meet N Greets
A Meet N Greet is required before starting services to ensure we understand your pet’s needs and provide the best care.
– Virtual Meet N Greets: Free.
– In-Person Meet N Greets: $50.
New Clients can schedule at *www.myhandsnpaws.com*; Existing Clients can book through their account.

Pricing & Surcharges
Visit *www.myhandsnpaws.com* for the most up-to-date pricing. Additional fees may apply in certain situations:
– Last-Minute Services: $15 for requests made within 24 hours.
– Holiday Services: $20 per service on major holidays.
– Additional Pets: $7 per pet beyond the first two.
– Service Adjustments: Fees may apply if additional time or tasks are required.

Payment & Billing
We accept all major credit/debit cards (Visa, Mastercard, Amex, Discover). A valid card must be stored securely in your account.
– Ongoing Services: Auto-charged every Friday for the previous week’s services.
– One-Time Services: 50% deposit charged upon confirmation; the rest is due by the last service date (auto-charged).
– Declined Payments: You’ll be notified immediately and have 24 hours to resolve it. A 10% late fee (minimum $20) applies after a second declined attempt.

Contract Terms
This agreement starts when you sign it and continues until either of us ends it. You can book additional services online anytime, depending on availability. By signing, you authorize Hands N Paws to enter your home and care for your pets without needing extra contracts for confirmed bookings.

Thanks for trusting Hands N Paws with your furry family! 🐾