Columbus, Ohio
Cat Sitting Services

Our Columbus cat sitters will ensure your cat is puurfectly content and cared for while you're away!

Do you worry about your cat while you're away from home?

Do you worry about your cat while you're away from home?

Your cat means everything to you.
They also mean the world to us.

Our Columbus cat sitters prioritize your furry companion's needs above all else during our time caring for them. In return, you get to enjoy complete peace of mind whenever you're away.

cat sitting service near me 105
Is the house comfy for my cat?
Is my cat lonely or anxious?
Is my cat eating their food like normal?

How Our Cat Sitters
Can Serve You

15 Minute Kitty Visit

For 🐈 's ONLY
$ 22
  • Pricing includes 2 cats total! May be subject to additional charges. Commonly includes:
  • Litter change
  • Feeding/giving treats
  • Refreshing water
  • Giving medication
  • Playtime
  • House duties

30 Minute Kitty Visit

For 🐈 's ONLY
$ 25
  • Pricing includes 2 cats total! May be subject to additional charges. Commonly includes:
  • Litter change
  • Feeding/giving treats
  • Refreshing water
  • Giving medication
  • Playtime
  • House duties
MOST POPULAR

45 Minute Kitty Visit

For 🐈 's ONLY
$ 35
  • Pricing includes 2 cats total! May be subject to additional charges. Commonly includes:
  • Litter change
  • Feeding/giving treats
  • Refreshing water
  • Giving medication
  • Playtime
  • House duties

60 Minute Kitty Visit

For 🐈 's ONLY
$ 45
  • Pricing includes 2 cats total! May be subject to additional charges. Commonly includes:
  • Litter change
  • Feeding/giving treats
  • Refreshing water
  • Giving medication
  • Playtime
  • House duties

Need a custom cat sitting service?

Contact us for a custom quote!

Meet Our Cat Sitting DREAM Team

Introducing... our top 10 cat sitters in Columbus!

Bre E.

Cat Sitter in Columbus, OH
Member since April 2024
433 Services Completed

5.0
5/5

Based on 108 reviews.



Cat sitters Columbus Ohio

Background check PASSED!


Request Bre for cat sitting in Columbus, OH!

Theresa S.

Cat Sitter in Columbus, OH
Member since June 2024
404 Services Completed

5.0
5/5

Based on 100 reviews.



Dog walker in Columbus, Ohio

Background check PASSED!


Request Theresa for cat sitting in Columbus, OH!

Jess W.

Cat Sitter in Columbus, OH
Member since Dec 2023
329 Services Completed

5.0
5/5

Based on 138 reviews.



Cat sitters Columbus Ohio

Background check PASSED!


Request Jess for cat sitting in Columbus, OH!

Jake E.

Cat Sitter in Columbus, OH
Member since Dec 2023
1,117 Services Completed

5.0
5/5

Based on 364 reviews.



Dog walkers in Columbus, Ohio

Background check PASSED!


Request Jake for cat sitting in Columbus, OH!

Liz B.

Cat Sitter in Columbus, OH
Member since June 2023
1,406 Services Completed

5.0
5/5

Based on 326 reviews.



Dog walkers near me

Background check PASSED!


Request Liz for cat sitting in Columbus, OH!

Allison R.

Cat Sitter in Columbus, OH
Member since Jan 2024
498 Services Completed

5.0
5/5

Based on 181 reviews.



Cat sitter Columbus Ohio

Background check PASSED!


Request Allison for cat sitting in Columbus, OH!

Graham P.

Cat Sitter in Columbus, OH
Member since Aug 2022
4,612 Services Completed

5.0
5/5

Based on 1,273 reviews.



Best cat sitter in Columbus, Ohio

Background check PASSED!


Request Graham for cat sitting in Columbus, OH!

Alyssa C.

Cat Sitter in Columbus, OH
Member since June 2023
958 Services Completed

5.0
5/5

Based on 252 reviews.



Dog walkers near me

Background check PASSED!


Request Alyssa for cat sitting in Columbus, OH!

Jaiden S.

Cat Sitter in Columbus, OH
Member since June 2024
356 Services Completed

5.0
5/5

Based on 144 reviews.



Best dog walkers Columbus, Ohio

Background check PASSED!


Request Jaiden for cat sitting in Columbus, OH!

Megan B.

Dog Walker in Columbus, OH
Member since Sept 2023
1,457 Services Completed

5.0
5/5

Based on 452 reviews.



Dog walker Columbus Ohio

Background check PASSED!


Request Megan for cat sitting in Columbus, OH!

All-Time Total Cat Visits Completed
0
Litter Boxes Cleaned
0
Cat Parents Given Peace of Mind!
0

Quality care for Luna.
Peace of mind for you.

cat sitting with phone app 2

After each cat sitting service, you'll receive detailed photo updates on how your kitty's doing - eating habits, playtime, and overall mood.

We ensure top-notch communication so that you can stay informed and have complete peace of mind while you're away!

What pet parents are saying!

Read 100s of 5-star reviews on our Columbus, Ohio cat sitting service!

5/5

Hands N Paws has exceeded all of our expectations. Communication is always thorough, we get photos from each visit, their cat sitters are consistent and actually build a relationship with our boys, and customer service is phenomenal. I could go on and on… thank you for taking care of our two kitties!

IMG 9783

Kali P.

Cat Sitting in Columbus, Ohio

5/5

We found Hands N Paws online and were looking for a service to check in on our 2 cats while we were away on vacation. The team is so thorough and detailed in everything they do! They are extremely affordable, dependable, and locally owned so please support them! We plan on using them again next time we are out of town!

Screen Shot 2022 10 12 at 5.25.37 PM

Clayton K.

Cat Sitting in Columbus, Ohio

5/5

Awesome cat sitters! We hired Hands N Paws to take care of our two cats while we were on a week-long trip. Our cats require medicine and are pretty shy so we were worried about leaving them. The Hands N Paws team was SO responsive, and gave thorough reports (with pictures!) after every visit. When we arrived home, our cats were very relaxed and happy!

250716159 10158720021882933 5182134423710561465 n

Sophia H.

Cat Sitting in Columbus, Ohio

Check out more reviews!

See why we're the #1 rated cat sitting company in Columbus, Ohio! ⤵

Our Cat Sitting
Service Area

Bexley

Clintonville

Columbus

Grandview Heights

Upper Arlington

German Village

Italian Village

Gahanna

Dublin

Worthington

Reynoldsburg

Groveport

Grove City

Bexley
Looking for reliable cat sitters in Bexley, Ohio? Our experienced team provides personalized care, including feeding, litter box maintenance, and playtime, ensuring your feline friends are happy and comfortable while you're away. Trust us to keep your cat content in the comfort of your Bexley home.
Clintonville
Need trustworthy cat sitters in Clintonville, Ohio? Our professional team provides tailored care, from feeding and litter box cleaning to playtime, ensuring your cat feels at ease and well-cared for in your absence. Let us give your feline companions the attention they deserve in your Clintonville home.
Columbus
Our team of cat sitters in Columbus, Ohio, is dedicated to providing your cats with the best care possible. We offer customized services such as feeding, litter box maintenance, and playtime to keep your feline companions happy and comfortable while you're away. Trust us to care for your cats with the attention and affection they deserve. Contact us today to ensure your cats receive the top-quality care they need in Columbus.
Dublin
Our cat sitters in Dublin, Ohio go beyond basic care to ensure your feline friends are truly pampered. We provide services such as medication administration, grooming, and interactive play to keep your cats healthy and entertained. With our attention to detail and love for animals, you can trust us to provide exceptional care for your cats in the comfort of your Dublin home.
Gahanna
In Gahanna, Ohio, our professional cat sitters provide top-quality care tailored to your cat's unique needs. From administering medications to providing enriching playtime and ensuring a cozy environment, we focus on every detail to keep your feline friend content. Enjoy peace of mind knowing your cat is in good hands.
German Village
Looking for reliable cat sitters in German Village, Ohio? Our expert team provides tailored cat care, including feeding, litter box maintenance, and playtime, ensuring your feline friend feels loved and secure while you're away. We specialize in meeting the unique needs of cats in German Village, offering personalized attention and professional service. Trust us to keep your cat happy and healthy in your absence.
Grandview Heights
Seeking dedicated cat sitters in Grandview Heights, Ohio? Our experienced team offers more than just basic care. We provide services like behavioral enrichment activities, personalized grooming, and regular health check-ins to keep your cat happy and healthy. With our attention to detail and passion for pets, your feline friend will receive the highest level of care.
Grove City
Our cat sitters in Grove City, Ohio offer exceptional care for your feline friends. We provide top-notch services tailored to meet your cat's unique needs, ensuring they are happy, healthy, and comfortable. Whether it's feeding, litter box maintenance, or playtime, Hands N Paws is your trusted choice for professional and compassionate cat sitting in Columbus.
Groveport
Our cat sitters in Groveport, Ohio provide dedicated and personalized care for your feline companions. Nestled in this charming community, we understand the unique needs of Groveport's residents and their pets. Our services include feeding, litter box maintenance, and engaging playtime, ensuring your cat feels loved and secure while you're away. Trust Hands N Paws for reliable and compassionate cat sitting in Groveport.
Italian Village
Looking for exceptional cat sitters in Italian Village, Ohio? Our experienced team provides personalized care tailored to your cat's unique needs, including feeding, litter box maintenance, and interactive playtime. Nestled in the heart of this vibrant neighborhood, we ensure your feline friends feel comfortable and loved while you're away.
Reynoldsburg
Seeking dependable cat sitters in Reynoldsburg, Ohio? Our professional team offers customized care for your feline friends, including feeding, litter box cleaning, and engaging play sessions. We pride ourselves on providing attentive and loving care to ensure your cats feel safe and content in your absence. With Hands N Paws, your pets are in good hands.
Upper Arlington
In need of reliable cat sitters in Upper Arlington, Ohio? Our dedicated team provides comprehensive care tailored to your cat's needs, from feeding and litter box maintenance to playtime and cuddles. We ensure your feline companions receive the best attention and love while you're away. Trust Hands N Paws for professional and compassionate cat sitting services in Upper Arlington.
Worthington
Looking for the best cat sitters in Worthington, Ohio? Our exceptional team offers more than just basic care—we provide personalized services that include feeding, litter box upkeep, interactive playtime, and even medication administration if needed. We understand the unique needs of your feline friends and ensure they receive top-notch care and affection in your absence. With a commitment to excellence and a passion for pets, Hands N Paws stands out as the premier choice for cat sitting in Worthington.

Our App,
Made Just For You

At the touch of your fingertips through our premium mobile app, you can book cat sitters near me, pay your invoices, add/store your personal and pet information, and more!

checklist

Detailed Visit Reports

After each cat sitting service, we’ll send over a journal with photos, a GPS map, and some details about the visit!

dog walking company icon

Easy Scheduling

Simply submit a request for when you’re needing a cat sitter and we'll be happy to accommodate!

dog walking service near me 104

Custom Profile Creation

Add all your pet's specific care notes right to your client account and make updates at any time!

dog walking service near me 106

Secure Payments

Invoices are auto-paid and our database is encrypted for full security. We accept all major credit cards!

2

Easy Scheduling

Submit a request for when you’re needing services and we’ll see your pet then!

Custom Profile Creation

What are your pet’s specific care notes? Let us know right in your client account in the app!

Detailed Journal Reports

After each service, we’ll send over a journal report that details what happened along with photos and a GPS map!

Secure Payments

Our database is encrypted for full security. We accept ALL major credit cards!

Click circles above to learn more!

Ready to get started?!

Scheduling our cat sitters in Columbus, Ohio is now more convenient than ever!

1

Click
Get Started

2

Schedule your FREE
Meet N Greet

3

Say hello to pet parent
peace of mind

Frequently Asked Questions

We proudly serve various neighborhoods across Columbus, Ohio, including Downtown Columbus, German Village, Bexley, Clintonville, the Short North, and Upper Arlington. Whether you’re in the bustling heart of Columbus or in a quiet suburb, we’re here to meet your Columbus cat sitting needs.

Starting at around $25 per visit, our cat sitting rates are competitive for the Columbus, Ohio, area. Final pricing may vary depending on your specific requirements, such as the number of pets and the services you choose. Scroll towards the top of our cat sitting page to learn more.

Our cat sitting services in Columbus cover everything your cat needs: meals, fresh water, litter box maintenance, and lots of playtime and cuddles, all in the familiar setting of your home. If your cat requires medication, we’re qualified to handle that too. Choose from four different visit lengths—15, 30, 45, or 60 minutes—based on how much interaction you want your cat to have with our team during our visits. We’re also open to any particular requests you might have. Just be sure to mention them when you first sign up us, and we’ll do our best to meet your needs!

Absolutely! We offer in-home care for your cat, allowing you to schedule as many visits per day as needed to ensure your peace of mind while you’re away. Our team will visit your home at the scheduled times to feed, entertain, and shower your cat with love, along with fulfilling any other required tasks. After each visit, we’ll compile a detailed journal report about how it went and send it to you, ensuring you’re informed and up-to-date with an email notification about your new journal entry!

Stop your worry & stress about your pets!

X

Meet Bre!

What do you do for fun?

I like to read, take walks/hike, golf and spend time in the sun!

Why do you work at Hands N Paws?

As someone who runs their own business, I always strive to be personable, go above and beyond and truly strive to sticking to the mission of helping others. I immediately felt connected to Hands N Paws because I saw that in you guys as well! I love spending time with animals and being active so getting to do both of those alongside genuine people is a dream!

What's your experience working with pets?

I grew up around pets and I have rescued/fostered cats! I am known by my family as the animal lover and I have taken care of many of my friends pets. I have gained more experience while using Rover!

What special pet care skills do you have?

I am by no means “certified” in anything animal related but I have nurtured 3 kittens back to health which required bottle feeding, giving medicine, etc.

Share a recent experience in pet care that you’re really proud of.

I found two very sick kittens no more than 4 weeks old, took them in and nurtured them back to health! I payed out of pocket for their vet bills, medication and neuterings. Once they were healthy enough I gave them to my mom! I think every animal deserves to live the best life possible and I’m glad I could help those two achieve that.

What do you hope to do for the pet parents at Hands N Paws?

I hope to provide ease in knowing their pets are in good hands while they’re away. It can be scary trusting others with your babies but life gets busy so I hope to provide peace of mind and make their lives just a little easier!

Meet Theresa!

What do you do for fun?

Pilates, house decorating, spending time with my husband Mike, cat Scotch and dog Dax.

Why do you work at Hands N Paws?

I want to help pet parents relax and not worry about their pets during the work day or on vacation. I’m one of those pet parents…. pet sitters are life savers and I’m excited to join the HNP Team.

What's your experience working with pets?

Pet and animal lover at heart. Pets have always been a constant in my life. I’m a proud dog/cat mom to Dax an 8 yr old Great Pyrenees and Scotch a 12 yr old orange tabby cat. I’ve taken care of dogs… all sizes and shapes and also cared for kittens and cats.

What special pet care skills do you have?

Walking and caring for BIG dogs. (100 lbs+) Administering medicine/injections, medications. Walking/caring for multiple dogs Love Cats and dogs. Experience with both!

Share a recent experience in pet care that you’re really proud of.

Rescuing my dog Dax from a hoarding situation.

What do you hope to do for the pet parents at Hands N Paws?

Provide peace of mind, happiness and empathy for their pets and family. Also, HAPPY fur babies. 🐶🐱

Meet Jess!

What do you do for fun?

DIY Furniture, Care for plants, Watch TV.

Why do you work at Hands N Paws?

It’s a company that reflects my values, I want to optimize my downtime doing something I care about, and animals give me joy!

What's your experience working with pets?

I’ve cared for the pets of close friends and family since I was 13. I’ve cared for both dogs and cats, and been responsible for them in both scenarios of stopping by for a visit and staying overnight.

What special pet care skills do you have?

Nothing that has to do with pet health care, but I particularly like giving a good scratch/cuddle!

Share a recent experience in pet care that you’re really proud of.

Friends of mine have a red coon hound; they’ve had her since she was a pup. I stayed overnight with her while they were away on vacation and we really got to bond; I let her sleep with me, we went to the dog park; we had a great time! The very next time I came to visit after that overnight, I came in and she was SO excited! She wasn’t just wagging her tail, her whole lower half was just a’wiggling. As I was petting her, she rolled over and gave me her belly. Her owner immediately commented, “She never gives her belly like that!” I couldn’t have felt more special!

What do you hope to do for the pet parents at Hands N Paws?

I hope to provide them with the peace of mind that their pet is in good and caring hands. I hope to keep them connected to their pets while they’re away. And, I hope that the assurance they gain from knowing their pet is well cared for allows them to remain present in the moments of their lives.

Meet Jake!

What do you do for fun?

I like to go running, listen to music, and play video games.

Why do you work at Hands N Paws?

I wanted to work for Hands N Paws because I have always had a love for dogs. With the few that I had while growing up, to the ones I get to dog sit now, they have always made my day brighter. They say it’s the little things in life that can make a person happy, and for me that is being around dogs. You do not have to do much to win over their love, which is why I want to do my best to reciprocate the feeling.

What’s your experience working with pets?

I have been dog sitting for the last 3 years for friends and family in the area. From a small daschaund full of energy, to an older lab that likes to just sit back and chillax. Dog’s have always been a bright spot in my life. While I don’t own any pets at the moment, I do plan to get a corgi (my favorite breed) in the near future.

What special pet care skills do you have?

N/A

Share a recent experience in pet care that you’re really proud of.

Recently I was able to dog sit a golden doodle Buckeye, for the weekend while my friends were away at a wedding. For the entire time of the visit he didn’t want to leave my side. We went on many walks and enjoyed lots of play time. The best part about being with him is the love he wants to give to every new person he meets.

What do you hope to do for the pet parents at Hands N Paws?

I hope to provide a sense of peace & comfort for each pet parent that I work for. It is our responsibility as pet sitters to take care of their pets with the upmost care while they are away. There are already enough stressful things in life to worry about and working with Hands N Paws, I hope to be able to help out in any way that I can.

Meet Liz!

What do you do for fun?

Garden, work out, read, hang out with my kids and husband

Why do you work at Hands N Paws?

I heard about the company´s great work through a client and personal friend. She raved about the excellent care her dog receives as well as the employees. I have always loved animals of all kinds, especially dogs and cats. I am looking for ways to stay busy, make extra money and do something fun and meaningful.

What's your experience working with pets?

I have had pets almost my entire life. As an adult, I have had at least 1 dog and 1 cat for the last 25 years. Throughout that time I have had many daily-life experiences with pets as well as emergency situations. I have fostered dogs, cats and rabbits throughout the years. I have gone through intensive and less intensive dog training with my dogs. I have cat and dog sat for friends and family members.

What special pet care skills do you have?

I am not sure I have any special pet skills, but animals generally like me and I tend to like them better than some humans. I am comfortable around all kinds of animals and enjoy their company. I believe that taking care of animals is an honor and privilege.

Share a recent experience in pet care that you’re really proud of.

My dog gets really excited when she sees other dogs while out on a walk. I was able to keep her focused on our walk the other day by using her commands. She stayed focused on me and what we were doing instead of trying to get to the other dog.

What do you hope to do for the pet parents at Hands N Paws?

I hope to provide peace of mind for the pet parents at Hands N Paws. I hope that I can help them to know that even though they cannot be with their pet(s) in that moment, the pet(s) are being loved and taken care of by me.

Meet Allison!

What do you do for fun?

Video games & go camping

Why do you work at Hands N Paws?

I’m looking forward to meeting lots of new dogs & cats and giving them the best experience possible.

What's your experience working with pets?

I’ve previously worked for professional in home pet sitting/dog walking companies and then moved onto shelter work for the past 6 years. I’ve continued to pet sit throughout my career & it’s one of my favorite things to do.

What special pet care skills do you have?

Fear Free certified, trained in dog CPR, animal husbandry, trained in enrichment & dog body language

Share a recent experience in pet care that you’re really proud of.

I’ve been working with my 16 year old cat, Precious, on using treat puzzles. This is a great bonding experience for us and it helps exercise her brain. She purrs the whole time!

What do you hope to do for the pet parents at Hands N Paws?

I hope to provide peace of mind that their pets are getting the best quality of care, along with lots of cute pictures.

Meet Alyssa!

What do you do for fun?

I love to fish. I love to go to Cedar Point with my friends.

Why do you work at Hands N Paws?

I wanted to start my journey away from the restaurant industry. I love animals and helping others, this was a perfect opportunity to do both!

What’s your experience working with pets?

I worked at pet palace for a summer in high school as a Pet Care Specialist! I enjoyed every second of working with and learning from the dogs and cats! I have always had pets at home growing up so I’m used to the everyday tasks that go into owning a pet.

What special pet care skills do you have?

I’m pretty confident in my ability to read a dog or cat’s body language. I taught my dog all the tricks she knows so if a client had a puppy they needed some extra help with (sit or stay or shake), I would be happy to help! :)

Share a recent experience in pet care that you’re really proud of.

There’s a cat in my neighborhood, who is an outside boy during times of the day. My dog has always wondered and cried when she passes him. Slowly I started to engage the two of them and now my dog and the cat are starting to create a sweet bond that I never expected her to have.

What do you hope to do for the pet parents at Hands N Paws?

I hope to provide security and peace of mind to all the future pet parents that I’m going to interact with. I hope to provide proper love and care to all the animals, just like they’re mine!

Meet Jaiden!

What do you do for fun?

Workout, see friends and family, watch movies

Why do you work at Hands N Paws?

I love animals and watching Bre (another HNP team member) begin her journey with Hands N Paws inspired me to want to begin myself!

What's your experience working with pets?

I grew up caring for stray animals in the area and also volunteered at a humane society.

What special pet care skills do you have?

My senior chihuahua is temperamental, toothless and has seizures. As scary as it can be, I’m able to calmly handle the situations as they come with him!

Share a recent experience in pet care that you’re really proud of.

My dog had to get a veryyyy invasive surgery to remove almost all of his teeth and the recovery process was very tough. I prepped my apartment and all of his food to help his recovery be as quick and comfortable as possible.

What do you hope to do for the pet parents at Hands N Paws?

I hope to provide them with peace of mind that their dog is in loving, caring hands while they’re away or busy. It’s hard leaving your dogs all day while you’re at work and not able to love on them as much as you’d like. I hope to be able to be a helping hand in pet parents’ lives and a loving face to the pets!

Meet Megan!

What do you do for fun?

Cuddle with my critters, read, being outside and active such as hiking, playing volleyball, spikeball, pickleball, etc.

Why do you work at Hands N Paws?

I love animals and enjoy making them feel loved and happy.

What’s your experience working with pets?

I have personal experience as I currently have 2 dogs and 2 cats. I also work at a dog daycare where I work with a large group of dogs of varying sizes and temperaments.

What special pet care skills do you have?

Trained in reading dogs’ body language and managing interactions between dogs.

Share a recent experience in pet care that you’re really proud of.

Sometimes when a dog first comes in for daycare they are very nervous and glue themselves to the wall. It is always an amazing feeling when you get the pup to trust you and get them comfortable enough to come out of their shell and show their personality.

What do you hope to do for the pet parents at Hands N Paws?

A peace of mind that their pet is being well taken care of and loved while they are away.

The terms of this agreement are as follows: “Client” refers to you, “Company” refers to us (Hands N Paws), “Team Member” refers to the person from our team providing services for  your pets, and “Team Members” refers to the Hands N Paws team as a whole.

EMERGENCY VETERINARY TREATMENT & CLIENT RESPONSIBILITY POLICY

It is important to inform Hands N Paws of any specific emergency instructions or medical conditions related to Client’s pets. This will help ensure the safety and well-being of pets during emergencies.

In case any of Client’s pets need emergency veterinary treatment, Team Member will contact the designated vet on file and/or a local emergency vet. Team Member will also communicate with Client and/or emergency contacts regarding the situation.

Client gives permission to Team Member to transport the pet(s) to a veterinary clinic and/or make treatment decisions (except for euthanasia), especially if it’s a life-threatening emergency and/or Client cannot be immediately reached. Client is responsible for any veterinary fees incurred. 

Client releases Hands N Paws from any liability for any damage or harm to pets or property that occurs beyond the reasonable control of Team Member during the provision of emergency veterinary care. 

PET VACCINATION, LICENSING, AND IDENTIFICATION POLICY

To comply with local laws and ordinances, it is required that all pets have the appropriate vaccinations and licenses before Company begins services. For further information on these requirements, please visit the Ohio State Bar Association’s website at https://www.ohiobar.org/public-resources. Client should also check with his/her veterinarian to determine which vaccinations/shots the pet requires. 

For safety reasons, we encourage all dogs and cats to wear an ID tag or collar that includes name and contact number while Team Member is working with them.

SECURE ACCESS & LOCKBOX POLICY

To ensure access to Client’s home during scheduled services, Hands N Paws requires that Client purchases a lockbox and places a spare house key(s) inside of it for Team Member to use. Client can purchase the lockbox on Hands N Paws’ website by clicking Buy Your Lockbox. Once it arrives, the lockbox should be programmed with a unique four-digit code. The lockbox should then be placed on the main door handle or in another secure location, and the lockbox code and location information must be entered in the Client’s account on Precise Petcare.

Alternatively, Client may elect to provide a code for entry via a garage door or electronic keypad and if so, must enter all necessary codes in Precise Petcare. Client is strongly encouraged to purchase a lockbox, however, to ensure that Team Member can access pets at all times during scheduled services, especially in situations where the power goes out or batteries die and Team Member need alternative access to the home.

CLIENT COMMUNICATION & PRIVACY POLICY

All Team Members have access to Clients phone number, but are instructed to only use them when necessary or for urgent purposes during services with pets. Hands N Paws prioritizes the privacy and confidentiality of phone numbers as personal information.

All correspondence between Client and Team Member should be centered around Client’s pets and the services provided. If Client has inquiries regarding scheduling, cancellations, app-related matters, or any company-related concerns, these are to be directed to the Company via the office number: (614) 636-6644. The Company’s client support team is available during office hours, Monday through Friday, 9am-5pm. We are closed on Saturdays, Sundays, and Federal Holidays. The Company will make contact with Client outside of office hours should there be any urgent need for communication.

PET INFORMATION ACCURACY & ACCESSIBILITY POLICY

In order to provide the best possible service to pets, it is crucial that Client provides Team Member with detailed and up-to-date information regarding their pets. This information should be accurate, complete, and accessible through the Client’s account in Precise Petcare. Team Members can only work on the basis of the information that is available to them through the Client’s account in Precise Petcare. Likewise, Client acknowledges that the accuracy and comprehensiveness of the information they provide directly impacts the quality of the services delivered. Client, therefore, takes full responsibility for any consequences that arise from inaccurate, incomplete, or outdated account information.

FLEXIBLE SERVICE ARRIVAL TIME POLICY

Arrival times for services occur within a two-hour period. Team Members are unable to guarantee exact arrival times due to various factors that may affect scheduling and travel times. To accommodate these considerations, we use time blocks rather than specific times. Client will see this in the dropdown menu when Client selects Arrival Time in the request service form within their Client account.

While Team Members understands that Client may have preferences regarding arrival times, it is essential to acknowledge that Team Members cannot guarantee meeting those specific requests. Flexibility is needed in order for Team Members to accommodate for needs of other Clients on schedule.

SERVICES & PRICING

For the most up-to-date and detailed descriptions on service offerings, please visit our website at www.myhandsnpaws.com.

SERVICE SURCHARGE POLICY

The following service surcharges may apply under certain conditions:

Last Minute Service: A fee of $15 per service will be charged for bookings made with less than 24 hours’ notice.

Holiday Service: A fee of $20 per service will be applied for services provided on the following holidays: New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Year’s Eve.

Additional Pets: Base pricing for services includes up to 2 pets. For each additional pet beyond the initial two, an additional fee of $7 per pet will be added.

*Additional fees may apply, as discussed/negotiated between Company and Client. 

SERVICE REQUEST APPROVAL & AVAILABILITY POLICY

Hands N Paws strives to accommodate as many service requests as possible. However, the approval of service requests is subject to the availability of Team Members. Upon submitting a service request, Client will receive a confirmation or declination email/notification indicating whether Hands N Paws can fulfill the requested work. Sometimes, this may take up to 48 hours or more.

If a service request is declined, we encourage Client to explore alternative options or contact our dedicated client support team for further assistance. Company is here to help and find the best solution for all pet care needs.

MEET N GREET POLICY

To ensure a personalized experience for new Clients, Hands N Paws requires a virtual or in-person Meet N Greet before getting started with pet services. These meetings allow us to connect with and onboard Clients and discuss their pet care needs.

All virtual Meet N Greets are free of charge. All in-person Meet N Greets come at a $50 cost. Meet N Greets are no more than 30 minutes in length.

New Clients can book their Meet N Greet on our website at www.myhandsnpaws.com. Existing Clients can book their Meet N Greet in their designated client account in Precise Petcare.

PAYMENT & BILLING POLICY

Payment Method: All services with Hands N Paws are to be paid for using a credit or debit card. All major cards, including Visa, Mastercard, Amex, and Discover are acceptable. Client can securely add and store card information within their Client account. Adding and keeping a valid credit card on file is a requirement for requesting any services with Hands N Paws.

Ongoing Services: For services scheduled as ongoing, Client will be automatically charged every Friday for the previous 7 days’ worth of completed, canceled, and in-progress services.

Non-Ongoing Services: For services not scheduled as ongoing, a 50% down-payment will be charged on the day the services are accepted and confirmed. An invoice will be sent immediately. Client has until the date of the last confirmed service to manually pay the remaining balance on the invoice. If manual payment is not made, the remaining total will be automatically charged to the card on file on the date of the last service day on that invoice.

Declined Payments: In the event of a declined auto-charge, Client will be promptly notified. After the first declined charge, Client has a 24-hour grace period to rectify the issue. In the case of a second declined attempt, a late fee of 10% of the invoice total (minimum $10) will be added. Client must be attentive to emails regarding overdue notices.

Payment Terms: Hands N Paws will be paid the agreed-upon amount as discussed, with no exceptions, unless our Cancellation Policy (outlined below) applies and the Client receives a refund in the form of an Account Credit(s). In emergency circumstances, a refund may be issued as transferable credit(s) back to the Client’s card.

Additional Fees: Client may be charged additional fees if Team Members are instructed to, or determine the need to, purchase items for the pet(s) while under the care of Hands N Paws. These items may include pet food or treats, litter or cleaning supplies, transportation to the vet, or emergency expenses for the general care of the pet(s). Hands N Paws and/or Team Member will consult with Client before making any purchases, and will retain and share any receipts as proof of purchase.

SERVICE CANCELLATION/REFUND POLICY

When Client schedules services with Hands N Paws, the Company has likely turned down other work so as to devote our time to the work requested from said Client.

Client understands and accepts the Company cancellation/refund policy as outlined below:

– 100% refund is issued as Account Credit if cancellation is made at least 48 hours prior to the scheduled service(s).

– 50% refund is issued as Account Credit if cancellation is made at least 24 hours prior to the scheduled service(s).

– NO refund is issued for same-day cancellations/less than 24 hour notice.

PLEASE NOTE: Refunds are NOT transferable. Should Client be eligible to receive an Account Credit (based on terms above), that will be auto-added to his/her account and applied to the very next invoice with us.

SERVICES TERMS

Hands N Paws agrees to provide the services stated in this contract in a reliable, caring, and trustworthy manner. In consideration of these services and as an express condition thereof, Client expressly waives and relinquishes any and all claims against Hands N Paws arising out of or relating to the provision of services hereunder, except those arising from gross negligence or willful misconduct on part of Hands N Paws.

Client understands and acknowledges that the environment in which they are requesting Hands N Paws to complete services is reasonably sanitary and safe. If it is determined that home conditions are unsanitary and/or unsafe at any point in the working relationship, Company will make it known to Client. Action will be taken accordingly thereafter.

Additionally, Hands N Paws will not terminate during a period of scheduled service unless Hands N Paws determines, at their sole discretion, that a serious danger exists to the health or safety of Team Members or pets. If such concerns preclude Hands N Paws from providing further care for the pets, Client agrees to pay for their pet to be boarded at a boarding facility or taken under the care of another party until Client returns. All attempts will be made to notify Client and/or emergency contacts regarding such situations.

Client understands and acknowledges that he/she is responsible for letting Hands N Paws know of anyone who has access to their home during the duration of services booked. Client releases and holds Hands N Paws harmless of all loss, expense, and damage caused by any third-parties entering Client’s home at that time.

CONTRACT TERMS

This contract will take effect upon digital signature by Client (clicking “Agree & Submit” below) and will remain in effect until terminated by either party. Client may make online reservations for additional services at any time during the terms of this contract, as subject to Hands N Paws availability. All scheduled services will be governed by all the terms of this contract.

Client acknowledges that by signing below, he/she is providing written approval for the provision of services by Hands N Paws during any service period scheduled by Client and confirmed by Hands N Paws. Upon service confirmation, Hands N Paws will be authorized to enter Client premises and perform services without additional signed contracts and/or written authorizations.