At Hands N Paws, we prioritize your security, privacy, and seamless pet care experience. This guide explains:
✅ What personal information we collect & why
✅ How to add, edit, and manage your personal/home details
✅ Why accurate, updated info is crucial for pet care
✅ Our privacy & data protection policies
Please use the table of contents above and click on the question(s) shown to navigate directly to that answer.
What personal/home information do you need?
To ensure we can provide the safest and most reliable service possible, we collect necessary personal information through your client account portal. When you navigate to Petcare > My Info in your profile, you’ll find various sections and specific questions beneath each one. Please fill this out from top to bottom.
The page begins with basic Details – your full name, primary phone number, and email address that serve as our main points of contact. Next, we collect your home address to verify service location and assist our care team with navigation.
As you continue down the form, we request additional emergency contact information – a crucial backup should we need to reach someone when you’re unavailable. The following sections thereafter cover home access specifics (like entry points and codes) and more detailed property information that helps our team navigate your space safely and with intention. Finally, we gather veterinary details at the bottom of the page to ensure we’re prepared for any health-related situations.
Every piece of information requested serves a specific purpose in our care ecosystem, always with your pet’s wellbeing and your home’s security as our top priorities. Click here to learn more about why we ask all the questions we do.
How do I give you my personal information?
You can easily submit all your personal/home details directly through your client account portal. Here’s how to ensure we have everything we need to care for your pets:
- Login to your client account using your credentials
- Navigate to the main menu (☰ icon in the top left corner)
- Select Petcare > My Info from the dropdown options
- Complete all sections systematically, paying careful attention to required fields: Details, Address, Additional Contacts, Home Access, etc.
- Once you’re done filling out everything necessary in great detail, click Save at the bottom of the page
🎥 Video Tutorial: How to Add Personal Info To Your Client Account
Why do you ask for so much personal/home information?
I know, we ask A LOT on the Petcare > My Info page—but please don’t feel like you have to fill out every single field if something doesn’t feel necessary to you. That said, the Home Access and Home Information sections are especially detailed for a reason. Every home is different, and every entry method looks a little different too. We ask for things like lockbox info (see Home Access) so we can actually get into your place. If there’s an alarm system at the home, tricky parking, or anything else that’s a bit unique, it really helps to know that ahead of time (hence the questions about parking and home alarms). That way, we can enter smoothly and spend our time focused where it matters most—on your pets.
In Home Information, we ask about the little things—like your thermostat or where your fire extinguisher is—because to us, home care goes hand-in-hand with pet care. While we’re there, we want to look after your home with the same attention you would.
If you have any other questions about the info we’re asking for on the Petcare > My Info page, feel free to contact us. Some questions might seem random, but we promise they all serve a good purpose.
Do I have to answer every single question you’re asking?
Nope—you’re not required to answer every single question on the Petcare > My Info page. Just fill out what feels necessary to you. That said, the more complete your personal/home info is, the better prepared we are to navigate your home smoothly. The extra details really do make a difference. Click here to learn why.
How do I edit existing personal/home information?
- Login to your client account using your credentials
- Navigate to the main menu (☰ icon in the top left corner)
- Select Petcare > My Info from the dropdown options
- Navigate to the field(s) you want to update, and make updates accordingly
- Click Save at the bottom of the page
The system is asking me to complete a 3-month review of my personal info. What should I do?
Go ahead and complete the review! It’s a quick but important step to make sure everything in your account is up to date. We often see clients enter their info once and then forget to make changes over time—meanwhile, things like access instructions or home routines can shift. Keeping this info current ensures our team has exactly what they need to provide smooth, successful service every time.
Click here for help with editing existing personal/home info.
What if I have nothing to update at the 3-month review mark (or ever)?
If everything on the Petcare > My Info page is still accurate, no worries. Just go to any field, enter a placeholder (like a random letter or number), and click Save at the bottom. That small change will remove the review reminder and let you move forward—most likely with scheduling visits. The system requires an update in order to unlock those actions, even if the info itself hasn’t changed.
Click here for help with editing existing personal/home info.
A note on why updated & accurate info matters…
Keeping your information up to date is essential for smooth, successful service. Whether it’s a change in your home access instructions, emergency contacts, or even parking details—every little piece helps us show up prepared and provide the level of care you (and your pets) expect. When the personal/home info is accurate, we waste less time troubleshooting and spend more time focused on what really matters: your pets.
Additional FAQs (click to reveal answer)
What if I move or change my number?
Update it immediately in your account (Petcare > My Info) to avoid service issues.
Who can see my personal info?
Only your assigned sitter or walker and the Hands N Paws management team have access to your information. We never sell or share your data with third parties.
How is my information protected?
Your data is stored securely in our software using encrypted, bank-level security measures to ensure your privacy and protection at all times. Click here to learn more about the software and its data protection measures.
How do I delete my data if I leave HNP?
Email support@myhandsnpaws.com with the subject: “Data Deletion Request.”
