Scheduling Services

Please note that services are requested and pet care technicians accept them on the basis of their availability. We cannot always guarantee that services requested will be accepted!

Please follow the steps below to request a service:

  1. Login to your client account.
  2. From the list of tabs on the left, click My Schedule.
  3. On the right hand side of the page, click Request Service.
  4. Fill out the form, making sure to complete the red *asterisk fields (see below for further assistance).
  5. If you wish to request a specific team member, please add a note to the Notes section of the form (below Arrival Time dropdown menu).
  6. Click Submit at the bottom of the screen.

Once you click Submit, the service request will come through to Hands N Paws management. From there, we will make the request available to any pet care technician to accept!

If you refresh the My Schedule page, you will be able to see the service box on your screen. It will be white and have a red tag (Requested) in the upper left corner. If you return to the My Schedule page shortly thereafter and notice the appointment box is a different color (yellow, green, etc.), you can learn about what this means by visiting Service Box Colors.

Whether we accept or deny a service request, a confirmation email/push notification will be sent to you to let you know.

How To Fill Out a Service Request Form

There are four required parts to a service request form. For starters, to get to the service request form, please go to My Schedule > Request Service (see above).

Starting at the top of the form, begin by selecting the date you are needing a service. If you are needing multiple dates please select the starting date on the left and the end date on the right. If you are just needing just one date, please make the start and end dates the same. 

If you are needing ongoing services (no end date), please check off the checkbox to the right “Ongoing (no end date)”. This should then disable the end date field.

The next section is titled Repeat. This is mostly relevant if you’d like services over multiple days. For a single-day service, just make sure to indicate the date in the field above (same day for start and end dates) and keep the setting on Daily.

Let’s say you’d like services over multiple days, you can indicate the start and end dates above and configure the Repeat section accordingly (Daily, Weekly, More Options). 

Here’s a quick rundown of what each option means:

  • Daily: Service everyday starting on the start date and ending on the end date.
  • Weekly: Service only on checked off days each week (ex: Tues, Thurs, Sat).
  • More Options: See below!

When you get to More Options, you’ll notice a separate dropdown appear that’s titled Other Repeat. Here, you can choose the regularity of when you’d like services to occur in that time between the start and end dates selected above. 

If you select Irregular in the dropdown, a calendar (monthly view) will appear on your screen. From here, you can select any and all calendar days you’d like services to occur. This is a very popular option for selecting multiple days worth of services since you’re able to see a full calendar and therefore it just makes things easier!

Please note, when you select days from the irregular calendar, they will highlight in light gray to let you know they’ve been selected.

The next required section in a service request form is called Pets. Here, you are required to check off which pets you’d like taken care of during the requested service. 

For example, let’s say you have a cat and two dogs, but you’re only needing a dog walk for one of the dogs. You would then just check off that one dog that needs walks and leave “unchecked” the other dog and your cat.

The last required section is titled Services & Times. Here, there is a service dropdown and an arrival time dropdown. In the service dropdown, you can select the service you need. For a detailed description on what’s included in our services, please navigate the different service pages on our website. 

In the arrival time dropdown, please select a time block that works for you. As you can see, we offer services in time blocks as opposed to exact times. PLEASE NOTE: The earliest a pet care technician can arrive in a time block is the start time and the latest he/she can arrive is the end time. 

If you have any notes you want to add for that service, you’re more than welcome to do so in the field below the two dropdown menus. This is normally used for when clients have notes that apply to that service alone. Any notes that are more permanent and apply across the board, we suggest you make updates to Petcare > My Info or updates to Petcare > My Pets right in your client account.

Our Latest Support Articles

Leaving a Tip

You are able to add tips easily, before or after visits have been completed, and before or after invoices have been paid. You can leave