General FAQs

Are you insured and bonded?

Yes! We are a company who prides itself in being fully professional and accountable for the pets and pet parents we serve. We are covered by Pet Care Affiliates, one of the largest providers of insurance in the pet care industry.

What are your hours of operation?

Pretty much 24/7! We offer daytime services (drop ins, walks, etc) usually between the hours of 7am and 10pm. We also offer overnight stays (we spend the night in YOUR home with YOUR pets) from around 10pm-7am (8-10 hr stay). We are even open on Federal holidays. Please note, this all depends on our staff availability. If no one is available on schedule for a specific day, we are technically considered “closed” or “unavailable”, though, it is likely this will never happen!

Our office hours for client support (via phone and email) are Monday-Friday, 9am-5pm.

How do I communicate with the team while I’m away?

The team will already be very on top of it with communicating with you while they’re taking care of your pet(s)! They will be sending journal reports after completing each scheduled service. You can communicate back to our team by posting a comment at the bottom of submitted journal reports.

Three other methods in which you can communicate to our team members in your client account include:

Our Latest Support Articles

Leaving a Tip

You are able to add tips easily, before or after visits have been completed, and before or after invoices have been paid. You can leave