How Can We Help?

Leaving a Tip

You are able to add tips easily, before or after visits have been completed, and before or after invoices have been paid. You can leave

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Service Box Notes

If you wish to communicate something to your assigned team member and it applies for just an individual service (or set of services) on schedule,

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General FAQs

Are you insured and bonded? Yes! We are a company who prides itself in being fully professional and accountable for the pets and pet parents

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App FAQs

What is your company app called? Our company app is called Precise Petcare. This is where clients can access their accounts all at the touch

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Services FAQs

Why do you only offer services in time blocks instead of at exact times? We have lots of clients to take care of, and with

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Paying Invoices

How do I pay my invoice? We do have an auto-invoicing feature enabled for our clients. Therefore, you MUST ensure that your billing information is

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Meet N Greets

What is a meet n greet? A “meet n greet” is an initial 20-30 minute meeting (free of charge!) that all new pet parents are

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Getting Started

Once you’ve decided you’re ready to work with us, click Get Started. Then, select a day and time on the calendar that works for you

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Service Box Colors

On your My Schedule, service boxes may appear in different colors depending on the status of the service. Please see the color chart below to

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Journal Reports

What are journal reports? Journal reports are detailed visit reports that are submitted to you by pet care technicians who provide care for your pets.

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Scheduling Services

Please note that services are requested and pet care technicians accept them on the basis of their availability. We cannot always guarantee that services requested

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Additional Fees

What you see on our service pages is what you’ll get charged, unless you meet the following criteria: Last Minute Service Request (less than 24

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Cancelling Services

Please use this support article to assist you with cancelling services with us. Our cancellation policy is as follows: 100% refund is issued as Account

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